Nira will display the status of your upload as "Stalled" if your network connection is permanently or temporarily interrupted or if you close the browser tab during an upload.


Stalled uploads FAQ

Q. If an upload is Stalled, can it ever recover?

A. Sometimes, yes. For example, if your PC loses its Internet connection for more than 5 minutes during an upload, its status will change to "Stalled". If the Internet connection comes back online later, the upload may recover and its status may change from "Stalled" back to "Uploading", and will successfully complete. There are circumstances whereby it may never recover. For example, it will not recover if you closed your browser tab or application during the upload or your PC crashed during the upload.

Q. My asset upload stalled, and I don't think it will recover. What should I do?

A. If your Internet connection is working fine, simply try the upload again. Nira will automatically determine which files were previously uploaded, and avoid re-uploading them. It's a good idea to close any existing Nira browser tabs before trying your upload again.

Q. Can stalled uploads be removed from the Upload Jobs page?

A. The Upload Jobs represents a history of all of your past uploads, including any in-progress, complete, stalled, or failed uploads. There is currently no method to delete an upload job entry from the Upload Jobs list.

Q. Do you have any tips for avoiding stalled uploads?

A. Yes:

  • Close running applications that are using your files. It's possible that another program (e.g. RealityCapture, Blender, a background virus scanner, etc..) may modify or lock some of your files during upload. To mitigate this, make sure to close any application that might be accessing the files you're attempting to upload.  It's best to keep any application that may be accessing these files closed until the upload is finished.  Another workaround is to first copy the files to another directory and upload from there.
  • Upload from internal storage. It's always best to upload from a internal drive than using a network or external drive.  Network or external drives can become inaccessible during upload.  This can happen because of faulty cabling, driver, or OS issues.