Nira will label your upload as "Stalled" in situations where your network connection encounters a momentary or lasting disruption, if you close the browser tab during an upload, or if you modify a file while it is still in the midst of being uploaded.


You may find it beneficial to examine your Task Manager (for MS Windows users) to determine if there is any outgoing internet activity.  In the provided screenshot, there is a steady upload activity at a rate of 120 Mbps.  If you notice any activity, it's likely that Nira has overcome the brief connection problem and has continued uploading.



Stalled uploads FAQ

Q. If an upload is Stalled, can it ever recover?

A. Sometimes, yes. For example, if your PC loses its internet connection for more than 5 minutes during an upload, its status will be listed as "Stalled". If your internet connection comes back online, the upload may recover and its status may change from "Stalled" back to "Uploading", and will successfully complete. There are circumstances whereby it may never recover. For example, your upload will not resume if you closed/ refreshed your browser tab or closed the uploader application (e.g., RealityCapture, Metashape, or 3DF Zephyr) during upload.

Q. My asset upload stalled, and I don't think it will recover. What should I do?

A. If your Internet connection is working fine, simply try the upload again. Nira will automatically determine which files were previously uploaded, and avoid re-uploading them. It's a good idea to close any existing Nira browser tabs before trying your upload again.

Q. Can stalled uploads be removed from the Upload Jobs page?

A. The Upload Jobs represents a history of all of your past uploads, including any in-progress, completed, stalled, or failed. There is currently no method to delete an entry from the list.

Q. Do you have any tips for avoiding stalled uploads?

A. Yes:

  1. Close running applications that may be accessing your files. It's possible that another program (e.g., RealityCapture, Blender, virus scanner, etc..) may be modifying or locking some of your files during the upload process. Make sure to close any application that might be accessing the files you're uploading.  Keep the application closed until the upload is finished.  Another workaround is to first copy the files to another directory (preferably a fast SSD/NVMe drive) and upload from there.
  2. Upload from internal storage. It's best to upload from a internal drive than using a network or external drive.  Network and external drives are not as reliable and can periodically become inaccessible during an upload.  This can happen because of faulty cabling, driver, or OS issues.  It's also beneficial to upload from a very fast SSD or NVMe drive, even if your internet upload speeds are slow. This is because Nira performs a checksum on all the files before uploading, and this process will be much faster when done on high-speed storage drives.
  3. Prevent your computer from going to sleep. The process varies depending on the operating system. For Windows-based computers, follow these steps:
    1. Press Windows key + X, choose Power Options.
    2. Click Change plan settings next to your current plan.
    3. Select Change advanced power settings.
    4. In the Power Options dialog, expand Sleep.
    5. Expand Sleep after, set longer times for On battery and Plugged in, or choose Never and apply and click OK.

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