We've discovered a bug with the integrated Metashape uploader.   A fix will be made available with the next update to Metashape.   Please use the manual export and upload method if you are using Metashape version or older.



Point cloud support (LAS/LAZ and e57) is in beta and will be released soon, (Learn more).  For now, any las, laz, and e57 files will fail to process.


In rare cases, there may be an issue with our upload processing engine on certain files. If you'd like assistance with a failed upload, please feel free to reach out to us. We're happy to help.

You can also try with some other file formats. Nira supports many file formats, but for geometry we recommend uploading .obj files. For more tips on how to prepare your files for uploading to Nira, see Useful tips before your asset upload and the Prepare your asset files section of our documentation.


It's possible that your file is corrupted.  You can verify this by attempting to load your files using a desktop viewer if possible.

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