Sharing Your Data with Nira Support to Help Debug Issues

Sharing Data

If you'd like to share source data with us, we kindly ask that you first archive your files into a ZIP file before uploading to the Google Drive folder we will provide.  Please view the video below for detailed instructions on how best to create the zip archive.

Sharing files already on Nira

When reporting issues to support, please enable Publicly accessible for the associated asset and share the Nira URL so we can better understand the issue with your asset in particular.  Keep in mind that we won't be able to access your files unless you delete the asset first and indicate that you'd like to grant us access.  When you delete an asset and select "This asset is not working properly," Nira will automatically generate a support request. This creates a support ticket on our side, enabling us to follow up with you directly.  Be sure to include a clear description of the issue so we can better understand what needs to be addressed.

Screen recording

If we’re unable to replicate the issue on our end, we may ask you to provide a screen recording.  On Windows 11, you can use the built-in screen recorder by pressing Shift + Windows key + R. Here’s a quick guide: https://www.microsoft.com/en-us/windows/learning-center/how-to-record-screen-windows-11. Of course, you’re welcome to use any other screen recording tool you prefer.   You can upload the video to a cloud storage service , YouTube as an unlisted video, or email it directly to us.