Sharing Your Data with Nira Support to Help Debug Issues

If you'd like to share data with us to help troubleshoot an issue you're experiencing, whether with your photogrammetry tool or with Nira, we kindly ask that you first archive your files into a ZIP file.  Please view the video below for detailed instructions on how best to create the zip archive.

We can provide a secure cloud storage folder for you to upload the archive.  Just let us know when you're ready, and we'll set it up for you.

If possible, it would also be helpful to include a short screen recording of the issue. You can upload the video to YouTube as an unlisted video and share the link with us.

Sharing files already on Nira

If you've already uploaded the data to Nira, please share the URL with us. Keep in mind that we won't be able to access your files unless you delete the asset first and indicate that you'd like to grant us access.

When you delete an asset and select "This asset is not working properly," Nira will automatically generate a support request. This creates a support ticket on our side, enabling us to follow up with you directly.

Be sure to include a clear description of the issue so we can better understand what needs to be addressed.